Customer Support Professional (native German, native French OR native English)
Functieomschrijving voor Customer Support Professional (native German, native French OR native English)
As a Customer Support Professional you will be responsible for taking inbound calls from prospective customers with regards to fashion products from a luxurious brand and handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the fashion industry and the lasted fashion product of this client.
Your main responsibilities will be:
- Offering customer service to end users in relation to a wide range of products
- Answering emails from customers;
- Provide timely and accurate information to ensure customer satisfaction;
- Logging detailed and accurate case notes to ensure optimal assistance for customers.
Profiel voor Customer Support Professional (native German, native French OR native English)
- Native German, native French or native English (multilingual is a big advantage!);
- Intermediate vocational education (MBO);
- You have strong typing and PC skills;
- Software related knowledge and aptitude is a plus;
- Sales mindset: passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customer;
- You are interested in fashion;
- Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression;
- You are outgoing and approachable and enjoy working in a team environment;
- Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
Wat biedt onze opdrachtgever?
- Start date as soon as possible!;
- Salary €1637,25 per month (gross);
- Attendance bonus system (700 yearly);
- Referral bonus system (600 euro’s per referred candidate);
- Monday till Friday 09:30-18:00;
- An exciting full time job in a young international environment;
- Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location;
- Possibilities for development and promotions and a Pension plan.
- Commercieel / sales
- Administratief / secretarieel
- Fulltime (40 uur)
- Starter (0 tot 2 jaar)
- Midcareer (2 tot 5 jaar)
- < EUR 2000
- EUR 2000 - 2500
- Zakelijke Dienstverlening